Which products can I assign to users?

You can only assign products that your organization has purchased. If a product does not appear as an available option, confirm that the product is included in your organization’s active subscriptions.

What information do I need to add an existing user?

Existing users must have a valid AAPC ID. The AAPC ID is used to validate the user’s existing account before they can be added to your organization.

If the individual does not already have an AAPC account, add them as a new user using their name and email address instead.

Where do I manage a user’s admin access?

Admin access is managed from the individual user’s detail page.

Select the arrow next to the user’s name to open their details. From there, you can grant or remove admin access, manage roles, review their account information, or remove the user from your organization.

Can I manage multiple users at the same time?

Yes. Use the checkboxes next to the users’ names to select multiple users and perform available bulk actions.

Bulk actions can help you assign products to several users at once instead of updating each user individually.

Why can’t I find a user or product?

Confirm the following:

• You selected the correct organization from the Organization dropdown.
• The user belongs to the selected organization.
• The existing user has a valid AAPC ID.
• The product was purchased by your organization.
• Your current user filter is not hiding the user.

You can also search for a user by name or Member ID and adjust the Show Users filter to display all users, users with assigned products, or users without assigned products.